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Warranty Policy

All all AUKEY product from comes with 18 months warranty period.

For returns within 14 days of your original date of purchase on , please follow our customer satisfaction guarantee policy return process. 

During the 18 months of your product warranty period, if your product fails due to defects in materials or workmanship, please contact our support team at contact() and include your online order number and product model number.
*please replace the bracket () with @ for our email address

What to take note for your warranty?

  • You must posses the purchase e-receipt from our email for verification
  • All product exterior must be still in good condition, not showing signs of overused / improper handled / damaged
  • Any AUKEY products purchased from other seller are not covered by the warranty policy.
    • If you purchased your product from another seller, please contact them directly for service and warranty terms.

Legal Terms & Conditions AUKEY’s obligations under this warranty do not apply to any defect, malfunction, or failure as a result of misuse, abuse, improper installation, or use with faulty or improper equipment. Warranty is valid only for products purchased on A product that is adapted or modified to operate in any country other than the country for which it was designed, manufactured, approved, and/or authorized is not covered under this warranty. This warranty does not cover damage caused by accident, unauthorized repairs or modifications, improper use of electrical power supply, power surges or other external power supply faults, loss of power, failure to provide manufacturer’s recommended maintenance, product transportation, neglect, vandalism, environmental conditions loss of use during any repair process, or any other conditions whatsoever that are beyond the control of AUKEY. AUKEY Malaysia shall have no liability for any incidental, consequential, or special damages. In no event shall this warranty require more than the repair or replacement of any part or parts that are found to be defective within the effective period of the warranty. No refunds will be given. If the necessary replacement parts are not available, AUKEY Malaysia reserves the right to make product substitutions of equal or greater value in lieu of repair or replacement. This warranty does not extend to the purchase of opened, used, repaired, repackaged, and/or resealed products; including but not limited to sale of such products on internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees are void for any products or parts thereof which are repaired, replaced, altered, or modified without the prior express, written consent of AUKEY Malaysia.